Privacy Policy
Effective Date: May 16, 2026 · Nexus Nigeria Limited, RC: 9269612
1.1 Information We Collect
We may collect the following categories of personal information:
- Personal Identification: Full name, email address, phone number, postal address.
- Financial Information: Payment details processed securely via Paystack. We do not store card numbers.
- Technical Information: IP address, browser type, device data collected via cookies.
- Business Information: Company name, director details, registration information.
- Business Plan Data: Information you provide when using our Business Plan Builder.
1.2 How We Use Your Information
- To provide and improve our services including business registration and trademark filing.
- To process payments via Paystack and send confirmations.
- To respond to your enquiries via WhatsApp, email, and phone.
- To comply with applicable Nigerian law including NDPR.
- To detect and prevent fraud and security breaches.
1.3 Sharing Your Information
We do not sell or rent your data. We share it only with:
- Service providers: Paystack (payments), Anthropic (Business Plan Builder AI), bound by confidentiality.
- Regulatory bodies: CAC, Intellectual Property Office (IPO), NAFDAC, and other government agencies as required to fulfil services.
- Professional advisers: Lawyers and auditors under professional secrecy obligations.
1.4 Data Retention
We retain your data for as long as necessary to fulfil the purposes in this policy. Financial records are kept for a minimum of 6 years in compliance with Nigerian tax law. Business plan data is retained for 12 months after generation.
1.5 Your Rights
Under NDPR you have the right to access, correct, delete, or restrict your data, and to lodge a complaint with NITDA. Contact us at: privacy@nexusnigeria.com
1.6 Data Security
We use encryption, secure servers, HTTPS transmission, and access controls to protect your data. All payments are processed by Paystack we never see or store your card details.
1.7 Contact
Data Protection Officer · privacy@nexusnigeria.com · Nexus Nigeria Limited, Lagos
Refund Policy
Effective Date: May 16, 2026 · Nexus Nigeria Limited, RC: 9269612
2.1 Eligibility for Refunds
Refunds may be granted where:
- The service delivered was materially defective or significantly different from what was described.
- A duplicate payment was made due to a Paystack or technical error.
- The service was not rendered within the agreed timeframe and no written alternative was agreed.
- A written refund request is submitted within the applicable window (Section 2.2).
2.2 Refund Request Window
- Business Plan Builder (digital): 7 calendar days from payment, only if the plan has not yet been generated or accessed.
- Professional services (registration, trademark, compliance): 14 calendar days from service delivery, where service was demonstrably not rendered.
- Subscriptions: Prorated refund for unused days if cancelled within the first 30 days.
2.3 Non-Refundable Items
The following are strictly not eligible for refunds under any circumstances:
- Services that have been fully rendered and accepted, including completed registrations, trademark filings, and compliance submissions.
- Government agency fees paid on your behalf to the Corporate Affairs Commission (CAC), Intellectual Property Office (IPO), NAFDAC, or any other Federal or State regulatory body once submitted, these fees are non-recoverable regardless of the application outcome.
- AI-generated business plans produced through our Business Plan Builder once generated and made available to you, the service is fully rendered and no refund applies.
- Newspaper publication fees for NGO, Foundation, or Association registrations once published during the mandatory 28-day CAC period, these costs are non-recoverable.
- Customised or bespoke services developed specifically for the client.
- Refund requests submitted after the applicable window in Section 2.2.
2.4 How to Request a Refund
Email support@nexusnigeria.com or WhatsApp us at +234 704 444 0043 with your full name, Paystack reference number, date of purchase, and reason for the request.
2.5 Processing Timeline
- Acknowledgement within 2 business days.
- Review completed within 5–10 business days.
- Approved refunds processed within 7–14 business days via the original payment method.
Cancellation Policy
Effective Date: May 16, 2026 · Nexus Nigeria Limited, RC: 9269612
3.1 Cancellation of Orders
Orders may be cancelled free of charge before fulfilment commences. Once a filing has been initiated with a government agency (CAC, IPO, NAFDAC etc.), cancellation is no longer possible and government fees already submitted are non-refundable.
3.2 Cancellation of Subscriptions
- Cancellation takes effect at the end of the current billing cycle.
- You retain access until the end of the paid period.
- No partial refunds for unused days, except subscriptions cancelled within 30 days of initial sign-up.
3.3 Cancellation by Nexus Nigeria Limited
We reserve the right to cancel or suspend services for non-payment, breach of Terms of Service, or force majeure events. Reasonable notice will be provided where possible.
3.4 How to Cancel
All cancellations must be in writing. Please:
- Send a WhatsApp message to +234 704 444 0043, or
- Email support@nexusnigeria.com with your full name, order reference, and the service to be cancelled.
Verbal cancellations will not be accepted. Cancellations are effective only when confirmed in writing by Nexus Nigeria Limited.
Terms of Service
Effective Date: May 16, 2026 · Nexus Nigeria Limited, RC: 9269612
By using our website or services, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.
4.1 Acceptance of Terms
By using our services you confirm you are at least 18 years of age, have legal capacity to enter a binding agreement, and accept these Terms. These Terms apply to all clients including Nigerian residents and diaspora clients using our services from outside Nigeria.
4.2 Services
Nexus Nigeria Limited provides business registration, trademark filing, copyright and patent registration, NGO and association incorporation, regulatory compliance facilitation (including NAFDAC registration and other Federal and State licences and permits), annual returns filing, business advisory, and AI-powered business planning tools. We act as accredited professional facilitators and agents we do not provide legal representation or legal advice.
4.3 Payment Terms
All fees are in Nigerian Naira (NGN). We accept payments via Paystack (card, bank transfer, USSD, and mobile money) and direct bank transfer. Payments through Paystack are subject to Paystack’s terms of service. Late payments on invoiced services attract interest of 5% per month or the maximum rate permitted by Nigerian law, whichever is lower.
4.4 Intellectual Property
All website content including our Business Plan Builder engine, financial benchmarks, and proprietary models are the intellectual property of Nexus Nigeria Limited. You may not reproduce, reverse-engineer, or create derivative works without our prior written consent.
4.5 Limitation of Liability
Our total liability to you shall not exceed the amount paid by you for the specific service in the three (3) months preceding the event giving rise to the claim. We are not liable for indirect, consequential, or punitive damages.
4.6 Governing Law & Disputes
These Terms are governed by Nigerian law. Disputes shall be resolved by good-faith negotiation then, if unresolved, by arbitration in Lagos in accordance with the Arbitration and Conciliation Act (Cap. A18, LFN 2004).
4.7 Contact
Cookie Policy
Effective Date: May 16, 2026 · Nexus Nigeria Limited, RC: 9269612
5.1 What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They help us remember your preferences and improve your experience.
5.2 Types of Cookies We Use
- Strictly Necessary: Required for the website to function, including session management, Paystack payment flow, and security. Cannot be disabled.
- Performance & Analytics: Help us understand how visitors interact with our site. Data is aggregated and anonymised.
- Functional: Remember your preferences and Business Plan Builder progress.
- Marketing: Used to deliver relevant content. Only set with your explicit consent.
5.3 Managing Cookies
You can manage cookies through your browser settings. Disabling certain cookies may affect the Business Plan Builder and payment flow. You may opt out of analytics tracking through your browser or relevant opt-out pages.
5.4 Third-Party Cookies
Paystack, YouTube, and social media plugins may set their own cookies. We do not control these and recommend reviewing their individual privacy policies.
Acceptable Use Policy
Effective Date: May 16, 2026 · Nexus Nigeria Limited, RC: 9269612
6.1 Permitted Use
You may use our services solely for lawful purposes consistent with Nigerian and applicable international law. Permitted uses include accessing our services, making payments, using the Business Plan Builder, and communicating with our team.
6.2 Prohibited Activities
- Transmitting illegal, defamatory, obscene, or abusive content.
- Infringing the intellectual property rights of Nexus Nigeria Limited or any third party.
- Phishing, spamming, hacking, or any form of cyber attack.
- Using bots or scrapers without prior written authorisation.
- Providing false information for government registration purposes.
- Attempting to reverse-engineer the proprietary financial benchmarks or AI models in our Business Plan Builder.
- Interfering with the security or availability of our services.
6.3 Consequences
Violations may result in immediate account suspension or termination, reporting to law enforcement, and legal action under Nigerian law.
6.4 Reporting
Report suspected breaches to: security@nexusnigeria.com
Disclaimer
Effective Date: May 16, 2026 · Nexus Nigeria Limited, RC: 9269612
7.1 General
Information on our website is provided for general informational purposes only. While we strive for accuracy, we make no warranties about the completeness or reliability of any information on this site.
7.2 Not Professional Advice
Content on our website including AI-generated business plans, articles, and advisory resources does not constitute legal, financial, tax, or professional advice. Consult a qualified professional before making decisions based on our content.
7.3 Government and Regulatory Outcomes
7.4 External Links
Our website may contain links to external sites including government portals (CAC, IPO, NAFDAC). We do not endorse or control external websites and are not responsible for their content.
7.5 Availability
We do not guarantee our website will be available at all times or free from errors. We reserve the right to withdraw or amend services without notice.